S20A_20.07.5-507626 SOTA

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KevinPeters
Posts: 48
Joined: Fri Oct 11, 2019 4:17 pm
Location: UK

Re: S20A_20.07.5-507626 SOTA

Post by KevinPeters » Wed Jun 17, 2020 2:23 pm

Also, if you paid for Topix for 1 hour (£12) could you enable SOTA yourself there?
MY20 SE with heated seats and panoramic roof

Jagmanmick
Posts: 119
Joined: Fri Dec 14, 2018 8:38 pm
Location: Scotland

Re: S20A_20.07.5-507626 SOTA

Post by Jagmanmick » Wed Jun 17, 2020 2:57 pm

I have several outstanding items which were to be done just before the lockdown but my appointment was cancelled by myself and I have recently updated to S20A so if your car was SOTA enabled by your dealer you should receive the latest software update.
MY20 I-Pace SE in Firenze Red. Took delivery 25/04/19 :D
Infotainment Software: S20B_20.27.3-568398
Vehicle Connectivity System: 18.2
Battery energy control system: BP-AAE-BC-AC-BE

Volkswarren
Posts: 474
Joined: Sun May 19, 2019 8:55 pm
Location: Stourbridge

Re: S20A_20.07.5-507626 SOTA

Post by Volkswarren » Wed Jun 17, 2020 7:34 pm

KevinPeters wrote:
Wed Jun 17, 2020 2:23 pm
Also, if you paid for Topix for 1 hour (£12) could you enable SOTA yourself there?
No
HSE, Caesium Blue, 22" 5056 Alloys, Oyster Leather, Active Air Suspension, Cold Pack, Black Pack, Privacy glass and Pano roof. Podpoint Homecharger. Telematics: 16.2 | InControl: S20A_20.16.5-536345. https://share.octopus.energy/sunny-moth-32

fa147
Posts: 1081
Joined: Thu Aug 08, 2019 1:25 pm
Location: London / United Kingdom

Re: S20A_20.07.5-507626 SOTA

Post by fa147 » Wed Jun 17, 2020 11:36 pm

KevinPeters wrote:
Wed Jun 17, 2020 2:23 pm
Also, if you paid for Topix for 1 hour (£12) could you enable SOTA yourself there?
The access that we would have is of independent operator and not and not authorised repairer which gives you the ability to change important items of the cars account.
I-Pace MY20 HSE, Corris Grey, Ebony/Ebony Interior, 20” Grey & Diamond Turned, Panoramic Roof
IMC: S20B 20.27.3-568398 | Telematics: 16.2 | Map 08.030.0110.0153
Home Charging: Zappi 2.0

KevinPeters
Posts: 48
Joined: Fri Oct 11, 2019 4:17 pm
Location: UK

Re: S20A_20.07.5-507626 SOTA

Post by KevinPeters » Fri Jun 26, 2020 3:07 pm

I have spoken to the service team and Reading twice and emailed them (with SOTA screenshot) and they are maintaining that there are no updates for my car!

I got the guy on the phone to tell me which tabs he has in Topix and he seems to not have the Vehicle Software tab and thus cannot see the SOTA checkbox.

Can someone who has managed to get their dealer to switch it on let me know the name of said dealer?

Then I will give them a call and see if they can enable it.
MY20 SE with heated seats and panoramic roof

User avatar
ELray
Posts: 681
Joined: Sat Dec 29, 2018 2:02 am
Location: Norway

Re: S20A_20.07.5-507626 SOTA

Post by ELray » Fri Jun 26, 2020 6:51 pm

KevinPeters wrote:
Fri Jun 26, 2020 3:07 pm
I have spoken to the service team and Reading twice and emailed them (with SOTA screenshot) and they are maintaining that there are no updates for my car!

I got the guy on the phone to tell me which tabs he has in Topix and he seems to not have the Vehicle Software tab and thus cannot see the SOTA checkbox.

Can someone who has managed to get their dealer to switch it on let me know the name of said dealer?

Then I will give them a call and see if they can enable it.
This happened to me in Norway. They strongly said I had no updates. I called a different service center and had the update downloading to my car 5 minutes later....
🇳🇴 Norway
💥I-Pace S Edition X590 (19MY)
💥Build date: 1 Feb 2019 | Delivered: 15 March 2019
⚙️H264: 06.01.20
⚙️H280: 02.07.20
⚙️Telematics: 16.2
⚙️InControl(OTA:27.05.20): S20A_20.16.5-536345
⚙️BECS: Unknown
⚙️Maps(upd:08.05.20): 08.030.0107.0158

Paulsouthport
Posts: 245
Joined: Tue Apr 16, 2019 10:31 pm
Location: Liverpool

Re: S20A_20.07.5-507626 SOTA

Post by Paulsouthport » Fri Jun 26, 2020 6:51 pm

I had Hatfields in Liverpool activate it for me, took 5 minutes with just a phone call
I-Pace S, MY20 - built July 2019
S20A_x, H264, H270, H280
Telematics 18.2

MEO
Posts: 89
Joined: Sat Nov 03, 2018 8:34 pm
Location: Uk

Re: S20A_20.07.5-507626 SOTA

Post by MEO » Sat Jun 27, 2020 8:46 am

At the dealerships, you have to get hold of the person with the right level of access to Topix, certainly when I called Farnell Leeds, I had to wait until a technical advisor was available. The service receptionist or whoever books your car in doesn’t usually have the required, what you might call administrator access to Topix. Ask to speak to the Service Manager .
I-Pace MY20 HSE, Firenze Red, Ebony/Ebony Interior, 18 inch Wheels, Panoramic Roof, Air Suspension, Black pack
IMC: S20A_20.16.5-536345 | Telematics: 16.2

SEPS
Posts: 22
Joined: Mon Nov 05, 2018 4:12 pm
Location: England

Re: S20A_20.07.5-507626 SOTA

Post by SEPS » Sat Jun 27, 2020 9:58 am

I have had no problem using Lancaster In Reading - asked them to ensure SOTA was on in Topix and all updates have been received.
Suggest you ask for Terry Vockins - Master Technician or Barrie Collins Quality Manager. Barry probably will not be able to go into Topix but he is good at chasing others.

fa147
Posts: 1081
Joined: Thu Aug 08, 2019 1:25 pm
Location: London / United Kingdom

Re: S20A_20.07.5-507626 SOTA

Post by fa147 » Sat Jun 27, 2020 3:48 pm

I don’t work for any dealership, it I think if you do contact a dealership and they do help you were you local dealership has not been able to, you should try and throw some business your way. After all, if you dealership doesn’t help you and yet you go to them for a service, what does that say to the other dealership that did help you?

I changed the dealership I was often visiting (Lookers, West London) to Beadles Staples Corner London, because the latter was far more helpful, provided good customer care and was willing to put me on the phone with the I-Pace engineer whenever possible.

I then took my RR Evoque to be serviced there twice and when I switched dealers, I emailed the service manager of the new dealership to tell him that I swapped dealerships because of the level of service the team had provided to me.

You’ve always got to reward good service so that it continues.
I-Pace MY20 HSE, Corris Grey, Ebony/Ebony Interior, 20” Grey & Diamond Turned, Panoramic Roof
IMC: S20B 20.27.3-568398 | Telematics: 16.2 | Map 08.030.0110.0153
Home Charging: Zappi 2.0

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