Ecotricity - something has to change.

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elbocko
Posts: 231
Joined: Sat Mar 09, 2019 3:49 pm
Location: Fareham, Hampshire

Re: Ecotricity - something has to change.

Post by elbocko » Thu Sep 19, 2019 7:25 pm

Regretfully, I still think it is Jaguar's problem. Other vehicles charge at Ecotricity sites as does @Goshdarnit's. Jaguar have made their vehicle incompatible with Ecotricity. I am still waiting for JAGCRC to respond to my letter which includes the incompatibility with Ecotricity observation.
El Bocko

E 2ERO, SE, Firenze Red, MY19
Infotainment S19A_19.24.2-375121, Telematics 16.2, Battery Shh, it won't say.


Paul J.
Posts: 219
Joined: Mon Jan 15, 2018 11:11 pm

Re: Ecotricity - something has to change.

Post by Paul J. » Thu Sep 19, 2019 10:24 pm

I charged successfully at the Ecotricity charger at the Rheghed Centre today.

It’s not all doom and gloom.
Corris Grey First Edition


oop north
Posts: 322
Joined: Thu May 24, 2018 3:41 pm
Location: NW England

Re: Ecotricity - something has to change.

Post by oop north » Fri Sep 20, 2019 12:18 am

elbocko wrote:
Thu Sep 19, 2019 7:25 pm
Regretfully, I still think it is Jaguar's problem. Other vehicles charge at Ecotricity sites as does @Goshdarnit's. Jaguar have made their vehicle incompatible with Ecotricity. I am still waiting for JAGCRC to respond to my letter which includes the incompatibility with Ecotricity observation.
Erm bmw i3’s don’t
it’s here! Arrived 29.04.19, HSE, MY20, Caesium Blue, tan interior, black bits


SammyD
Posts: 705
Joined: Sat Oct 13, 2018 7:44 pm
Location: N.E Hampshire, UK

Re: Ecotricity - something has to change.

Post by SammyD » Fri Sep 20, 2019 7:03 am

oop north wrote:
Fri Sep 20, 2019 12:18 am
elbocko wrote:
Thu Sep 19, 2019 7:25 pm
Regretfully, I still think it is Jaguar's problem. Other vehicles charge at Ecotricity sites as does @Goshdarnit's. Jaguar have made their vehicle incompatible with Ecotricity. I am still waiting for JAGCRC to respond to my letter which includes the incompatibility with Ecotricity observation.
Erm bmw i3’s don’t
They do (i3's) that is. They do charge at Ecotricity Chargers. One idiot i3 drivers car had finished charging to 100% at Fleet Services (Southbound) and was still away eating or faffing around in Starbucks or something and thus blocking the charger from being used by a Model 3 (the Tesla Supechargers there are still not connected)
I only stopped for a comfort break while out on the Bike and the bike park is right next to the EV chargers.

Then at Grantham Services last Friday afternoon, an early i3 was charging using AC as it was seemingly the only charge port available to it while a Hyundai EV used CCS.
Driving "Hirundo Rustica" since 15th Mar 2019. Lovely Jubbly :D :D
S19B_* Maps : whatever is current.


Goshdarnit
Posts: 2093
Joined: Tue Oct 23, 2018 3:55 pm
Location: UK

Re: Ecotricity - something has to change.

Post by Goshdarnit » Fri Sep 20, 2019 10:35 am

SammyD wrote:
Fri Sep 20, 2019 7:03 am

They do (i3's) that is. They do charge at Ecotricity Chargers. One idiot i3 drivers car had finished charging to 100% at Fleet Services (Southbound) and was still away eating or faffing around in Starbucks or something and thus blocking the charger from being used by a Model 3 (the Tesla Supechargers there are still not connected)
I only stopped for a comfort break while out on the Bike and the bike park is right next to the EV chargers.

Then at Grantham Services last Friday afternoon, an early i3 was charging using AC as it was seemingly the only charge port available to it while a Hyundai EV used CCS.
Isn’t that a bit like somebody seeing my car charging at an ET and posting on a forum that I-Paces can clearly all charge because they saw one doing it and also saw one on AC? AC is never a problem on any charger. It’s just as possible that second i3 turned up, tried the CCS, couldn’t start a charge, so plugged in to AC as he couldn’t reach another charger and then the Hyundai turned up and plugged in. I’ve heard many complaints from drivers of other vehicle brands (including i3s) about ET chargers. Don’t assume that because you’ve seen one or two charging that they’re all fine every time! As I say, anyone seeing my car could make that same assumption.
I-Pace First Edition, Corris Grey, Oyster interior, 22” diamond cut alloys with carbon inserts.
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oop north
Posts: 322
Joined: Thu May 24, 2018 3:41 pm
Location: NW England

Re: Ecotricity - something has to change.

Post by oop north » Fri Sep 20, 2019 12:51 pm

Especially as one was charging on AC - its CCS where the problems lie. I had an i3 and was in the i3 forum on facebook - loads of people had very frequent problems. I have seen two i3's at ecotricity chargers - one not getting a charge, and one getting one...
it’s here! Arrived 29.04.19, HSE, MY20, Caesium Blue, tan interior, black bits


IanT
Posts: 82
Joined: Sun Nov 25, 2018 4:05 pm
Location: uk

Re: Ecotricity - something has to change.

Post by IanT » Fri Sep 20, 2019 2:33 pm

I have a reply from Moto services customer services! This is interesting!!

This is what i sent (to all the MSA providers):

"As a company so connected with the motoring world I’m sure you are aware of the growth in uptake in Electric Vehicles. You do your bit by bringing in Ecotricity Electric Highway into your service stations BUT are you aware of the massively unreliable Ecotricity chargers they have in place across their network? The maintenance and upkeep just isnt there. It is not uncommon to have to try 3 or 4 chargers before finding one that works!!

Ecotricity say that their network is better than 95% available at any one time. That may well be true, in most cases I have found the charger to online, to start charging and fail after 1 or 2 minutes and go into a fault condition before rebooting and going back online! Eventually, instead of spending money in your facilities I have to deviate off the motorway to a Polar network charger at a holiday Inn or similar.

This is a constant problem and Ecotricity are continually slated on forums and in the press. For example,
https://www.autocar.co.uk/car-news/advi ... -i-learned
https://www.ft.com/content/e39f5bd6-053 ... 83d3002ee1

Just recently they issued a statement saying the problem was identified and now resolved but using the same wording they used just over a year ago – nothing has changed. I decided to conduct a little research on my own. I attempted to drive from Exeter to Reading on the M5 and M4 stopping at every single services for a charge using the standard CCS connector. I did not find a single one that was working in that entire run.

Ecotricity are YOUR chosen partner but their poor service reflects on your brand. Just recently Extra services have announced they are moving to using Ionity to provide charging. In future I will be avoiding your services and going direct to Extra which is probably not what you want and certainly not what you deserve!.

So, can you tell me what you plan to do to ensure that the EV revolution is a success and how you will change your infrastructure/partner as you are currently inhibiting the those who want to do the right thing for the environment?"



And this is the reply from Moto:

"We are naturally concerned to learn of the issues your experienced, we are working closely with Ecotricity on upgrading the network to provide a long term, future-proofed charging facility for drivers at our sites.

We have already started work to enable the delivery a network of High Powered Charging Infrastructure, which will be capable of delivering a charging rate up to 350kW. The delivery of this work is complex and as such does take time, but we’re doing all we can to jointly deliver this across our entire base of sites as quickly as possible.

To supplement this, in the short term, Ecotricity are beginning to replace their existing charging technology with newer units."

Now we have heard the BS that ecotricity are replacing exisiting tech, they did one and that was it! BUT this is interesting on the 350kW - note that section doesnt mention Ecotricity and the others all do. Maybe it is wishful thinking but im wondering if they are adding another provider?

Anyone else had a reply?

Ian

PS - should anyone need it there carefully hidden email address is customer.services@moto-way.co.uk
i-Pace SE, MY19, Firenze red, panoramic roof, surround sound and various others that took my fancy. Ordered Oct18, Build March 1st, collection 12th April 2019! Telmatics 14.2 and S19B


Chewy
Posts: 1700
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: Ecotricity - something has to change.

Post by Chewy » Fri Sep 20, 2019 3:00 pm

Goshdarnit wrote:
Fri Sep 20, 2019 10:35 am
SammyD wrote:
Fri Sep 20, 2019 7:03 am

They do (i3's) that is. They do charge at Ecotricity Chargers. One idiot i3 drivers car had finished charging to 100% at Fleet Services (Southbound) and was still away eating or faffing around in Starbucks or something and thus blocking the charger from being used by a Model 3 (the Tesla Supechargers there are still not connected)
I only stopped for a comfort break while out on the Bike and the bike park is right next to the EV chargers.

Then at Grantham Services last Friday afternoon, an early i3 was charging using AC as it was seemingly the only charge port available to it while a Hyundai EV used CCS.
Isn’t that a bit like somebody seeing my car charging at an ET and posting on a forum that I-Paces can clearly all charge because they saw one doing it and also saw one on AC? AC is never a problem on any charger. It’s just as possible that second i3 turned up, tried the CCS, couldn’t start a charge, so plugged in to AC as he couldn’t reach another charger and then the Hyundai turned up and plugged in. I’ve heard many complaints from drivers of other vehicle brands (including i3s) about ET chargers. Don’t assume that because you’ve seen one or two charging that they’re all fine every time! As I say, anyone seeing my car could make that same assumption.
I have owned 3 different versions of the i3. Not one of them ever got a successful charge at an Ecosh!tty charger.
Caesium Blue S. 18” Wheels.
250+ miles range driven in the winter.
300+ miles range driven in the summer.
S19A-19.24, H228


IanT
Posts: 82
Joined: Sun Nov 25, 2018 4:05 pm
Location: uk

Re: Ecotricity - something has to change.

Post by IanT » Fri Sep 20, 2019 3:26 pm

PS - went back to Moto to thank them for their reply and said that i did hope they were using a different partner for this roll out of 350kW units. They said that it would be Ecotricity rolling it out. Intriguing - for a company that cant even get to 50kw most of the time that is impressive....

IanT wrote:
Fri Sep 20, 2019 2:33 pm
I have a reply from Moto services customer services! This is interesting!!

This is what i sent (to all the MSA providers):

"As a company so connected with the motoring world I’m sure you are aware of the growth in uptake in Electric Vehicles. You do your bit by bringing in Ecotricity Electric Highway into your service stations BUT are you aware of the massively unreliable Ecotricity chargers they have in place across their network? The maintenance and upkeep just isnt there. It is not uncommon to have to try 3 or 4 chargers before finding one that works!!

Ecotricity say that their network is better than 95% available at any one time. That may well be true, in most cases I have found the charger to online, to start charging and fail after 1 or 2 minutes and go into a fault condition before rebooting and going back online! Eventually, instead of spending money in your facilities I have to deviate off the motorway to a Polar network charger at a holiday Inn or similar.

This is a constant problem and Ecotricity are continually slated on forums and in the press. For example,
https://www.autocar.co.uk/car-news/advi ... -i-learned
https://www.ft.com/content/e39f5bd6-053 ... 83d3002ee1

Just recently they issued a statement saying the problem was identified and now resolved but using the same wording they used just over a year ago – nothing has changed. I decided to conduct a little research on my own. I attempted to drive from Exeter to Reading on the M5 and M4 stopping at every single services for a charge using the standard CCS connector. I did not find a single one that was working in that entire run.

Ecotricity are YOUR chosen partner but their poor service reflects on your brand. Just recently Extra services have announced they are moving to using Ionity to provide charging. In future I will be avoiding your services and going direct to Extra which is probably not what you want and certainly not what you deserve!.

So, can you tell me what you plan to do to ensure that the EV revolution is a success and how you will change your infrastructure/partner as you are currently inhibiting the those who want to do the right thing for the environment?"



And this is the reply from Moto:

"We are naturally concerned to learn of the issues your experienced, we are working closely with Ecotricity on upgrading the network to provide a long term, future-proofed charging facility for drivers at our sites.

We have already started work to enable the delivery a network of High Powered Charging Infrastructure, which will be capable of delivering a charging rate up to 350kW. The delivery of this work is complex and as such does take time, but we’re doing all we can to jointly deliver this across our entire base of sites as quickly as possible.

To supplement this, in the short term, Ecotricity are beginning to replace their existing charging technology with newer units."

Now we have heard the BS that ecotricity are replacing exisiting tech, they did one and that was it! BUT this is interesting on the 350kW - note that section doesnt mention Ecotricity and the others all do. Maybe it is wishful thinking but im wondering if they are adding another provider?

Anyone else had a reply?

Ian

PS - should anyone need it there carefully hidden email address is customer.services@moto-way.co.uk
i-Pace SE, MY19, Firenze red, panoramic roof, surround sound and various others that took my fancy. Ordered Oct18, Build March 1st, collection 12th April 2019! Telmatics 14.2 and S19B


SammyD
Posts: 705
Joined: Sat Oct 13, 2018 7:44 pm
Location: N.E Hampshire, UK

Re: Ecotricity - something has to change.

Post by SammyD » Fri Sep 20, 2019 5:06 pm

if they use the same sort of hardware that Ionity and Instavolt use (ABB etc) then they have a chance to make it work
Their current hardware is clearly inadequate and is frankly obsolete.

IF they (or whoever it is) persist with just one charger then we are in the same situation as now. I really hope that Moto and Ecotricity/whoever it is realises that one fast charger with CCS is not enough and we get at least 4 or preferably 8 or more chargers per site.
Driving "Hirundo Rustica" since 15th Mar 2019. Lovely Jubbly :D :D
S19B_* Maps : whatever is current.


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