JLR Fiasco

Forum for Jaguar Customer Relations
Dunravin
Posts: 45
Joined: Sun Apr 21, 2019 11:28 am
Location: UK

Re: JLR Fiasco

Post by Dunravin » Sat Feb 29, 2020 1:58 pm

CRC@Jaguar wrote:
Wed Feb 26, 2020 11:53 am

Good Morning Dunravin,

Thank you for your post.

I am deeply concerned to learn of the experience you have had with your I-PACE, and I would like to take the opportunity to investigate this further.

Should you require any assistance please do not hesitate to contact me via PM with the following information:

Your Vehicle Identification Number
Your Personal Contact Details

I look forward to hearing from you soon.

Many Thanks

Dan - Jaguar UK
No problem Dan, it’s all being taken care of now.

Thanks,

DR
“Mjölnir” delivered May 2019. MY20 i-Pace SE Corris Grey, 20” wheels, oyster interior and liner, no pano roof, gesture tailgate.

Dunravin
Posts: 45
Joined: Sun Apr 21, 2019 11:28 am
Location: UK

Re: JLR Fiasco

Post by Dunravin » Sat Mar 07, 2020 7:55 pm

Update:

Got the car back today. It is pristine at last and no vibrations, coolant warnings or dent!

Well done JLR Bolton for sorting this out with the minimum of fuss.

Plus JLR HQ left a nice gift for my troubles; a Moleskine electronic writing set.

Things really began to shift when the Solution Exec Luke got hold of the problem, so insist they put an SE on your case.

Now back to happy motoring again...

DR

96A4AD70-7737-447C-9241-669945A01B3F.jpeg

B9575F78-4FBA-49ED-B42C-E7F631F20AAF.jpeg

“Mjölnir” delivered May 2019. MY20 i-Pace SE Corris Grey, 20” wheels, oyster interior and liner, no pano roof, gesture tailgate.

User avatar
ELray
Posts: 775
Joined: Sat Dec 29, 2018 2:02 am
Location: Norway

Re: JLR Fiasco

Post by ELray » Sun Mar 08, 2020 1:29 am

Moleskine electronic writing set; what is that? Papers in a box? I don’t get the pictures...
🇳🇴 Norway
💥I-Pace S Edition
💥Build date: 1 Feb 2019 | Delivered: 15 March 2019
⚙️H264: 06.01.20
⚙️H280: 02.07.20
⚙️Telematics-OTA: 19.2 (22.10.20)
⚙️InControl-OTA: S20C_20.43.1-618886 (07.11.20)
⚙️BECS: BP-AAE-BC-AC-BE
⚙️Maps: 08.030.0107.0158 (08.05.20)

Bigpurplepenguin
Posts: 130
Joined: Sat Apr 27, 2019 2:45 pm
Location: United Kingdom

Re: JLR Fiasco

Post by Bigpurplepenguin » Sun Mar 08, 2020 3:35 pm

ELray wrote:
Sun Mar 08, 2020 1:29 am
Moleskine electronic writing set; what is that? Papers in a box? I don’t get the pictures...
Snap, please elaborate, I'm intrigued!
Navrik Black HSE, 22" 5056 wheels, air suspension and dynamics, pano roof, privacy glass, and rear mounted bike carrier.

20B / 16.2

fa147
Posts: 1174
Joined: Thu Aug 08, 2019 1:25 pm
Location: London / United Kingdom

Re: JLR Fiasco

Post by fa147 » Sun Mar 08, 2020 3:44 pm

I-Pace MY20 HSE, Corris Grey, Ebony/Ebony Interior, 20” Grey & Diamond Turned, Panoramic Roof
S20C_20.43.1-618886 | Telematics: 16.2 | Map 08.030.0112.0153
Home Charging: Zappi 2.0 | I-Pace Member's Map: https://bit.ly/3cCU3Ei

ProjectZ
Posts: 77
Joined: Sat Jun 15, 2019 8:33 pm
Location: UK

Re: JLR Fiasco

Post by ProjectZ » Sun Mar 08, 2020 6:56 pm

fa147 wrote:
Sun Mar 08, 2020 3:44 pm
It’s one of these:

https://gb.moleskine.com/smart-writing- ... ipse/p1314
Cool bit of tech.

User avatar
ELray
Posts: 775
Joined: Sat Dec 29, 2018 2:02 am
Location: Norway

Re: JLR Fiasco

Post by ELray » Sun Mar 08, 2020 7:50 pm

Wow, now that’s nice of JLR!
🇳🇴 Norway
💥I-Pace S Edition
💥Build date: 1 Feb 2019 | Delivered: 15 March 2019
⚙️H264: 06.01.20
⚙️H280: 02.07.20
⚙️Telematics-OTA: 19.2 (22.10.20)
⚙️InControl-OTA: S20C_20.43.1-618886 (07.11.20)
⚙️BECS: BP-AAE-BC-AC-BE
⚙️Maps: 08.030.0107.0158 (08.05.20)

daimler95
Posts: 10
Joined: Sat Jan 26, 2019 11:26 am
Location: Stockholm, Sweden

Re: JLR Fiasco

Post by daimler95 » Mon Apr 13, 2020 8:36 pm

What was the solution to the vibrations Dunravin?
-19 I-Pace SE 20” Corris grey - light oyster interior - trailer hitch - air suspension - panoramoc sun roof

Dunravin
Posts: 45
Joined: Sun Apr 21, 2019 11:28 am
Location: UK

Re: JLR Fiasco

Post by Dunravin » Thu Sep 17, 2020 11:47 am

Sorry, been away from forums for a while to contain my anger at JLR.

The hood noise was due to a loose fitting cover after the original power control unit replacement.

Due to lockdown I haven’t been driving too much.

Went to pick my son up a few miles from home and the brakes failed while approaching a car stopped at a red light. Collision avoidance system kicked in but failed to apply the brakes too. Very low speed impact but some bumper scratches on the other car now being claimed against my insurance.

Car went back to the workshop for a few weeks and JLR couldn’t detect any fault even after HQ engineers got involved and pulled the blackbox data. No sign of the brakes failing nor the avoidance system engaging. I.e. it never happened, despite my family being in the car at the time and witnessing it.

Picked up the car and within 20 miles all steering column controls stopped working. Intelligent Electronic Braking system failure warning came up.

Back to workshop and steering column switchblock failure found. Dealership didn’t have a spare part.

Car going back in again today for part replacement.

Still no diagnosis on the brake failure in July. Twice since the brakes have taken their own merry time to engage.

Feels like I’m risking my life every time I get in the car.

Not the way you want to feel about a Jaguar.
“Mjölnir” delivered May 2019. MY20 i-Pace SE Corris Grey, 20” wheels, oyster interior and liner, no pano roof, gesture tailgate.

MvM
Posts: 278
Joined: Sat Oct 26, 2019 8:37 pm
Location: Netherlands
Contact:

Re: JLR Fiasco

Post by MvM » Mon Sep 21, 2020 9:20 pm

Very sorry to read about your mishaps.

The production fault with the too short cable is what it is, an error in production.

But everything you're experiencing after that seem to be the results of simply very sloppy work from your dealer. Badly reinstalled parts etc. are a sign of mechanics who don't seem to care about the work they do or the cars that they are working on. Same goes for apparently non-existing quality control.

My I-Pace is not my my only car, have a very nice Honda NSX as well. If I need some work done on the Honda (which is rarely), the mechanic in question will do his utmost to do the work perfect. Has no trouble if I am standing next to him, asking questions, looking at what he is doing and doesn't mind to explain what he is doing and why he is doing it in that particular way. Of course it helps a lot that I know a lot about the car which I cannot say about the I-Pace, but it's the attitude that matters, not the car or the type of work.

If there is one thing I don't like about car dealerships it is when they treat you like the workshop is some super secret off-limits place where all kinds of magic happen which is not ment for a simple mortal like me to witness.

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