JLR Fiasco

Forum for Jaguar Customer Relations
Dunravin
Posts: 45
Joined: Sun Apr 21, 2019 11:28 am
Location: UK

JLR Fiasco

Post by Dunravin » Sat Feb 22, 2020 1:56 pm

“Well that’s another fine mess you gotten me into” JLR.

My i-Pace suffered the dreaded ‘Gearbox fault’ reported elsewhere on this forum, where a control cable was manufactured too short and eventually frays and snaps.

On 18th December, after a week of gearbox fault alerts, the car lost power (fortunately only) pulling into a car park.

The car was recovered to JLR Bolton for repair and the control cable issue was confirmed, requiring a complete replacement of the power control unit under the front bonnet.

JLR very thoughtfully gave me a diesel-guzzling Evoque as a replacement vehicle until I got to the end of my tether with it after several weeks and they finally found an i-Pace.

Christmas came and went, the replacement unit finally turned up in late January, followed by a wait for the right O-rings (that old chestnut of an excuse).

The car was finally returned on 11th February. Joy!

But, the emergency charger release cable was loose under the bonnet, the tires were all at odd pressures, there’s a loud flapping noise when I drive over 55mph, ‘Coolant Liquid Low’ warnings appear whenever I rapid charge and, worst of all, there is a nice new dent on one of the doors.

Buyer’s remorse doesn’t even cover how I’m feeling at the moment.

JLaaaaaRgh!

Dunravin
“Mjölnir” delivered May 2019. MY20 i-Pace SE Corris Grey, 20” wheels, oyster interior and liner, no pano roof, gesture tailgate.

Subie
Posts: 126
Joined: Tue Sep 17, 2019 4:33 pm
Location: UK

Re: JLR Fiasco

Post by Subie » Sat Feb 22, 2020 2:25 pm

I got my car back from same fault, I'm having some odd provlems, the steering seems to vibrate from time to time when steering to the fight, I also received car back with tyres in odd pressures and also I've been getting the cool liquid low error when I push down harder on the accelerator

Dunravin
Posts: 45
Joined: Sun Apr 21, 2019 11:28 am
Location: UK

Re: JLR Fiasco

Post by Dunravin » Sat Feb 22, 2020 3:28 pm

Subie wrote:
Sat Feb 22, 2020 2:25 pm
I got my car back from same fault, I'm having some odd provlems, the steering seems to vibrate from time to time when steering to the fight, I also received car back with tyres in odd pressures and also I've been getting the cool liquid low error when I push down harder on the accelerator
The steering might be due to Automatic Lane Assist being switched on.

The other stuff sounds like JLR repairers don’t know how to replace the unit properly.
“Mjölnir” delivered May 2019. MY20 i-Pace SE Corris Grey, 20” wheels, oyster interior and liner, no pano roof, gesture tailgate.

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anorak
Posts: 528
Joined: Sun Feb 03, 2019 10:56 pm
Location: Cambs. UK

Re: JLR Fiasco

Post by anorak » Sat Feb 22, 2020 4:30 pm

Dunravin wrote:
Sat Feb 22, 2020 1:56 pm
.... there’s a loud flapping noise when I drive over 55mph,...
I've had something similar since mine came back from the same repair in October. More of a droning sound at higher speeds than a flapping.

I've taken it back twice and even been out with the technician but nobody else can hear it apparently. Something hasn't been fitted back correctly but the dealership don't seem capable of finding out what it is.

Please keep us informed of how you get on with yours. Hopefully better than I have..
I Pace EV400 S, Caesium blue, Oyster leather, 18" wheels
MY19, delivered 01/2019
IMC: S20C_20.16.5-536345 || Telematics: 17.2
Now on its 2nd front EPIC

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Lobster
Posts: 109
Joined: Mon May 20, 2019 2:10 pm
Location: South Australia

Re: JLR Fiasco

Post by Lobster » Sun Feb 23, 2020 3:17 pm

Droning and flapping noises heard at higher speeds may be related to an improperly installed grille to hood vent duct.

It is very easy to check. Squat down in front of the front grille, and slide your hand over the top edge of the grille into the duct.

If you can feel the raised edge of the duct, it was incorrectly reinstalled by the service techs.

At high speeds rushing air is forced into the narrow gap below this raised edge and it can flap and vibrate onto the top of the grille.

This can be rectified by removing the front section of the frunk and aligning the duct correctly.
MY19 |1st Edition | Photon Red/Ebony | 20" 5070s |H264 | H280 v2 | SOTA | S20C_20.43.1-618886 |
TCU Main : J8A2-70712-AY = (19.2) | TCU Sec : J8A2-70712-BY = (1?.2) |
BECS: BP-AAE-BC-AC-BE | Oz Maps:8.30.114.155 - 29 Nov 2020|

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anorak
Posts: 528
Joined: Sun Feb 03, 2019 10:56 pm
Location: Cambs. UK

Re: JLR Fiasco

Post by anorak » Sun Feb 23, 2020 4:07 pm

Lobster wrote:
Sun Feb 23, 2020 3:17 pm
Droning and flapping noises heard at higher speeds may be related to an improperly installed grille to hood vent duct.
That was the first thing I checked but it's ok on my car. The wheel arch lining hadn't been fitted back properly however but after that was rectified the noise was still there.

It's definitely some sort of air movement related resonance as it gets louder with wind gusts and is always noisier driving into a headwind than at the same speed with a tailwind.
Last edited by anorak on Mon Feb 24, 2020 5:46 pm, edited 1 time in total.
I Pace EV400 S, Caesium blue, Oyster leather, 18" wheels
MY19, delivered 01/2019
IMC: S20C_20.16.5-536345 || Telematics: 17.2
Now on its 2nd front EPIC

User avatar
Lobster
Posts: 109
Joined: Mon May 20, 2019 2:10 pm
Location: South Australia

Re: JLR Fiasco

Post by Lobster » Sun Feb 23, 2020 11:05 pm

Anorak, it must be very annoying for you.

Simulating 70mph wind could be difficult. I have noticed dynotune workshops using powerful electric fans to cool ICE race cars under test.

Could one of these fans or a leaf blower help locate flapping plastic undertray or frunk panels?
MY19 |1st Edition | Photon Red/Ebony | 20" 5070s |H264 | H280 v2 | SOTA | S20C_20.43.1-618886 |
TCU Main : J8A2-70712-AY = (19.2) | TCU Sec : J8A2-70712-BY = (1?.2) |
BECS: BP-AAE-BC-AC-BE | Oz Maps:8.30.114.155 - 29 Nov 2020|

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anorak
Posts: 528
Joined: Sun Feb 03, 2019 10:56 pm
Location: Cambs. UK

Re: JLR Fiasco

Post by anorak » Mon Feb 24, 2020 5:54 pm

A leaf blower would probably make more noise than the offending bit of trim does (if it is a bit of trim) but an electric dyno fan might work.

I think my problem, or anyone else's with the issue, would be convincing the dealership to organise a test. I can't even get mine to admit they can hear the noise on a long road test. 'I think they all do that Sir'. No they don't. Mine didn't for the first 9 months I owned it.

It is only maybe a couple of decibels louder than it used to be, but when you're used to zero engine / transmission noise even a small increase is annoying. I am also particularly fussy but my daughter can hear it too.

First world problems...
I Pace EV400 S, Caesium blue, Oyster leather, 18" wheels
MY19, delivered 01/2019
IMC: S20C_20.16.5-536345 || Telematics: 17.2
Now on its 2nd front EPIC

CRC@Jaguar
Posts: 122
Joined: Fri Apr 06, 2018 4:31 pm
Location: United Kingdom

Re: JLR Fiasco

Post by CRC@Jaguar » Wed Feb 26, 2020 11:53 am

Dunravin wrote:
Sat Feb 22, 2020 1:56 pm
“Well that’s another fine mess you gotten me into” JLR.

My i-Pace suffered the dreaded ‘Gearbox fault’ reported elsewhere on this forum, where a control cable was manufactured too short and eventually frays and snaps.

On 18th December, after a week of gearbox fault alerts, the car lost power (fortunately only) pulling into a car park.

The car was recovered to JLR Bolton for repair and the control cable issue was confirmed, requiring a complete replacement of the power control unit under the front bonnet.

JLR very thoughtfully gave me a diesel-guzzling Evoque as a replacement vehicle until I got to the end of my tether with it after several weeks and they finally found an i-Pace.

Christmas came and went, the replacement unit finally turned up in late January, followed by a wait for the right O-rings (that old chestnut of an excuse).

The car was finally returned on 11th February. Joy!

But, the emergency charger release cable was loose under the bonnet, the tires were all at odd pressures, there’s a loud flapping noise when I drive over 55mph, ‘Coolant Liquid Low’ warnings appear whenever I rapid charge and, worst of all, there is a nice new dent on one of the doors.

Buyer’s remorse doesn’t even cover how I’m feeling at the moment.

JLaaaaaRgh!

Dunravin
Good Morning Dunravin,

Thank you for your post.

I am deeply concerned to learn of the experience you have had with your I-PACE, and I would like to take the opportunity to investigate this further.

Should you require any assistance please do not hesitate to contact me via PM with the following information:

Your Vehicle Identification Number
Your Personal Contact Details

I look forward to hearing from you soon.

Many Thanks

Dan - Jaguar UK

Dunravin
Posts: 45
Joined: Sun Apr 21, 2019 11:28 am
Location: UK

Re: JLR Fiasco

Post by Dunravin » Sat Feb 29, 2020 1:56 pm

A strongly worded email to JLR Customer Relations received a fairly evasive reply. A follow up email cc’d to JLR’s Managing Director got results and a Solution Executive assigned to my issues.

The car is now back in for repair and, despite JLR not having a replacement i-Pace available in the UK, I was shipped a brand new Rangie - the P400e hybrid. It’s a monster but feels like I’m being well looked after.

Took the technician out for a spin up the motorway and he immediately understood how bad the vibration noise is. He was amazed that I put up with it on a recent trip from Gatwick to Manchester. He checked the under-bonnet trims and they seemed normal.

So, well done to JLR for eventually getting me the service we all expect and fingers crossed that the cat comes back in pristine condition.

I’ll keep you posted.

DR
“Mjölnir” delivered May 2019. MY20 i-Pace SE Corris Grey, 20” wheels, oyster interior and liner, no pano roof, gesture tailgate.

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