CRC@Jaguar wrote: ↑
Fri Feb 08, 2019 11:22 am
Chewy wrote: ↑
Thu Feb 07, 2019 1:53 pm
An answer from Jaguar that doesn’t provide an answer.
The majority of purchases of the I-Pace are from 2018. How is anyone other than Jaguar supposed to know if a car is MY19?
The statement says all I-Pace cars support OTA updates then goes on to say they have to be MY19.
I know my car has old software in it, delivered Dec 2018. I took the car into my local Jaguar Dealer on Dec 31st. They spent 3 hours updating the software, then I drove away with EXACTLY the same old software that I arrived with.
How do we determine what MY our cars are and if they support OTA updates?
The only advice my car has ever given me about a software update is for the SatNav Maps being out of date and then advising that I purchase a 32GByte USB memory stick and go to my computer and home internet to download a huge amount of data and then plug the USB stick into my car so it can update the maps!!!! What is the the point of OTA updates and connecting my car to my home WiFi if it is unable to use it to update its maps?
Good Morning Chewy
Thank you for your post.
The model year can be determined by the 10th character of your Vehicle Identification Number. The letter [K] would identify your vehicle as 19MY.
Unfortunately you will not be able to receive OTA updates if your vehicle is 18MY or below.
I am concerned to hear of your experience with your retailer, should you wish for me to investigate this further then please may i request that you send me a PM with the following information:
Your Vehicle Identification Number
Your personal contact details
The retailer you have been in contact with
Dan - Jaguar UK
Thanks for contacting me.
Don't worry about my Dealer - they are fine and working through the lack of information and training they are provided with by Jaguar on the I-Pace. It is a new owner-philosophy that Jaguar itself has to understand. We are all very keen to know everything about our cars, perhaps more so than previous type of Jaguar owners (though I have owned several in my time) - not sure if I am putting this across correctly, but I am sure other I-Pace owners know what I mean.
Your statement -
"Unfortunately you will not be able to receive OTA updates if your vehicle is 18MY or below."
This could be VERY concerning for some owners who will now be checking the MY of their I-Pace. Does this statement mean that cars that are designated 18MY and below will NEVER get OTA Updates?
Fortunately for me, mine has "K" in the 10th character.
My car is booked in for a second attempt at a software update on 13th January for a couple of days to ensure it gets done correctly. This is clearly costing my Dealer time and the loan of a car while they do it. Perhaps you could inform us all what are the latest software version numbers and what issues are resolved in the update (assuming this is not a secret)? I can then let them know what I expect to see when the car is returned to me.
Look forward to your reply.
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