Another question to JLR CRC

Forum for Jaguar Customer Relations
I-binco
Posts: 13
Joined: Thu Apr 19, 2018 3:30 pm
Location: Netherlands

Re: Another question to JLR CRC

Post by I-binco » Thu Feb 07, 2019 2:25 pm

Chewy wrote:
Thu Feb 07, 2019 1:53 pm
An answer from Jaguar that doesn’t provide an answer.

The majority of purchases of the I-Pace are from 2018. How is anyone other than Jaguar supposed to know if a car is MY19?

The statement says all I-Pace cars support OTA updates then goes on to say they have to be MY19.

I know my car has old software in it, delivered Dec 2018. I took the car into my local Jaguar Dealer on Dec 31st. They spent 3 hours updating the software, then I drove away with EXACTLY the same old software that I arrived with.

How do we determine what MY our cars are and if they support OTA updates?

The only advice my car has ever given me about a software update is for the SatNav Maps being out of date and then advising that I purchase a 32GByte USB memory stick and go to my computer and home internet to download a huge amount of data and then plug the USB stick into my car so it can update the maps!!!! What is the the point of OTA updates and connecting my car to my home WiFi if it is unable to use it to update its maps?
Exactly what i thought.


Lancelot
Posts: 13
Joined: Thu Sep 06, 2018 6:54 pm
Location: Netherlands

Re: Another question to JLR CRC

Post by Lancelot » Thu Feb 07, 2019 2:38 pm

I have tried to install the update, but the car says there is no update?
have version 18C, and telematics 14.2
HSE Corris Grey, black exterior pack, Privacy-glass, Gloss-black 20"


scm
Posts: 456
Joined: Fri Jan 18, 2019 1:11 pm
Location: Southampton

Re: Another question to JLR CRC

Post by scm » Thu Feb 07, 2019 3:35 pm

Irons1966 wrote:
Thu Feb 07, 2019 12:58 pm
How can I tell whether it’s a 19MY or not?
I believe, but am willing to be corrected, that the 10th digit of the VIN represents the model year - J is 2018, K is 2019.


Irons1966
Posts: 23
Joined: Fri Sep 21, 2018 8:17 pm
Location: England

Re: Another question to JLR CRC

Post by Irons1966 » Thu Feb 07, 2019 4:07 pm

scm wrote:
Thu Feb 07, 2019 3:35 pm
Irons1966 wrote:
Thu Feb 07, 2019 12:58 pm
How can I tell whether it’s a 19MY or not?
I believe, but am willing to be corrected, that the 10th digit of the VIN represents the model year - J is 2018, K is 2019.
I am too polite Chewy! It’s just that I’ve noticed a better response from CRC to polite questions.

Mine is a ‘K’ so I’m guessing a 2019. Obvious really 🙄.

Come on jaguar. I know it’s been a tough day, but give all us highly investing ‘testers’ a break and better inform us. In the long run it will pay dividends which you could badly do with!

Customer relations is still very important to future business.


scm
Posts: 456
Joined: Fri Jan 18, 2019 1:11 pm
Location: Southampton

Re: Another question to JLR CRC

Post by scm » Thu Feb 07, 2019 4:25 pm

Irons1966 wrote:
Thu Feb 07, 2019 4:07 pm
Mine is a ‘K’ so I’m guessing a 2019. Obvious really 🙄.
Well, it kind of is obvious if you know that "1" is 2001, and switches to "A" at 2010, skipping "I" to avoid confusion. ;)


malcolm
Posts: 201
Joined: Wed Jun 20, 2018 12:22 pm
Location: kent

Re: Another question to JLR CRC

Post by malcolm » Thu Feb 07, 2019 4:43 pm

Dan ,
thanks for the initial speedy reply and for some info .
But obviously there are more questions that need to be answered please .
Most of the contributions on this forum are from people that are blown away with the I-Pace , me included .
Please help us JLR
Yulong white HSE, 20" wheels, ebony and black pack
S19A_19.07.2-312706
Telematics 14.2


Chewy
Posts: 1454
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: Another question to JLR CRC

Post by Chewy » Thu Feb 07, 2019 5:26 pm

Lancelot wrote:
Thu Feb 07, 2019 2:38 pm
I have tried to install the update, but the car says there is no update?
have version 18C, and telematics 14.2
Same as mine :-(

“Apparently”, these versions of software don’t support OTA updates so must go to the dealer. Not sure if after updating to the new software that MY18 will support OTA updates as CRC at Jaguar imply that you need a MY19 for this feature.

Jaguar CRC ?
Caesium Blue S. 18” Wheels.
250+ miles range driven in the winter.
300+ miles range driven in the summer.
S19A-07, H228


hereu
Posts: 75
Joined: Fri May 11, 2018 10:19 pm
Location: Scotland

Re: Another question to JLR CRC

Post by hereu » Thu Feb 07, 2019 6:08 pm

The way I read it is that most cars are MY19 and they will work with OTA updates when the system is enabled. The people who have had to go to the dealer for updates may be because OTA hasn't been enabled yet and those cars had issues that needed addressing.

I picked up my new car today and it has 18C
Blue, cream, pana, gesture etc 20" HSE


Bart
Posts: 244
Joined: Tue May 22, 2018 7:25 pm
Location: the Netherlands

Re: Another question to JLR CRC

Post by Bart » Thu Feb 07, 2019 6:12 pm

Chewy wrote:
Thu Feb 07, 2019 5:26 pm
Lancelot wrote:
Thu Feb 07, 2019 2:38 pm
I have tried to install the update, but the car says there is no update?
have version 18C, and telematics 14.2
Same as mine :-(

“Apparently”, these versions of software don’t support OTA updates so must go to the dealer. Not sure if after updating to the new software that MY18 will support OTA updates as CRC at Jaguar imply that you need a MY19 for this feature.

Jaguar CRC ?
I got my H159 V3 update at the dealer (Not over the air..).
The copy of the JLR-email I got from the dealer stated that the update was for VIN F60755 - F68876. (and should be applied to "All cars produced before the end of october 2018")
From now on it should accept OTA-updates, and 100kw charging.


Chewy
Posts: 1454
Joined: Tue Nov 06, 2018 5:46 pm
Location: Forest of Dean. UK.

Re: Another question to JLR CRC

Post by Chewy » Thu Feb 07, 2019 6:48 pm

hereu wrote:
Thu Feb 07, 2019 6:08 pm
The way I read it is that most cars are MY19 and they will work with OTA updates when the system is enabled. The people who have had to go to the dealer for updates may be because OTA hasn't been enabled yet and those cars had issues that needed addressing.

I picked up my new car today and it has 18C
18C is definitely not the latest version of the infotainment software.

Mine has OTA enabled. It it is not supported in the software version I have.
Caesium Blue S. 18” Wheels.
250+ miles range driven in the winter.
300+ miles range driven in the summer.
S19A-07, H228


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