JLR Fiasco

Forum for Jaguar Customer Relations
Delta5
Posts: 294
Joined: Tue Sep 24, 2019 1:32 pm
Location: Midlands

Re: JLR Fiasco

Post by Delta5 » Tue Sep 22, 2020 7:04 am

Technicians are generally wanting to do good work but because of time constraints are rushed. Each warranty action has a time allocation and the dealer only gets paid by the manufacturer for that time, so mistakes are made. Some dealerships are very profit centered and screw every penny out of staff at all levels and that leads to very poor staff morale and in turn customer satisfaction. The accountants just don’t care!.
IPace SE Caesium Blue, Ivory interior, Air suspension, 18in wheels, Drivers pack, 360. arrived 16th July, very nice.

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