Loan vehicle under warranty

Forum for Jaguar Customer Relations
chainreaction
Posts: 1
Joined: Fri Nov 01, 2019 4:02 pm
Location: North East / England

Re: Loan vehicle under warranty

Post by chainreaction » Sat Sep 12, 2020 7:43 pm

Hi,
My I Pace FE had a charging fault a few weeks ago. The trick to get a courtesy car is to use Jaguar Assistance to recover the car, if they do they will organise a courtesy car within a few hours of speaking to them. They will also organise a taxi for you to get to the dealer to pick the courtesy car up. If you take the car into a dealership with a fault, the car basically goes into a queue for diagnosis, you are also at the whim of the dealership if they have or have not got a loan car, and whether they give you one before or after diagnosis. My car was in for 8 days, I had a Range Rover sport, realised how much diesel these cars guzzle.
The car went into local Strathstone and they said if I took the car in, they had no loan cars......

Ian

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