Cant insert charging cable

Faults and Technical chat for the Jaguar I-Pace
thurlow39
Posts: 5
Joined: Wed Nov 20, 2019 5:08 pm
Location: Northampton, England

Cant insert charging cable

Post by thurlow39 » Wed Nov 20, 2019 5:11 pm

Hi, I just received my Ipace today. I'm having a problem inserting the charging cable. It just shows the red flashing light. When I first inserted it earlier it went in ok. I then couldn't remove it even with car unlocked for a while. I had to pull the release cable for the charger but now it wont lock in. It does go all the way in but doesn't click shut and just shows the red light. I've been trying for a while now. Does anybody know how to fix this or does it need to go to the garage?


Bart
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Joined: Tue May 22, 2018 7:25 pm
Location: the Netherlands

Re: Cant insert charging cable

Post by Bart » Wed Nov 20, 2019 5:38 pm

Sure the car is not in D (drive)?
Corris Grey, Black Exterior Pack, 20" 5-split spoke 5070, Air-suspension, HUD, DAB+,
Heated Windscreen, Heated Steering Wheel
--
In control (OTA): S19B_19.40.4-436082
Ordered 04-2018, Delivered 12-2018


SammyD
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Joined: Sat Oct 13, 2018 7:44 pm
Location: N.E Hampshire, UK

Re: Cant insert charging cable

Post by SammyD » Wed Nov 20, 2019 5:53 pm

thurlow39 wrote:
Wed Nov 20, 2019 5:11 pm
Hi, I just received my Ipace today. I'm having a problem inserting the charging cable. It just shows the red flashing light. When I first inserted it earlier it went in ok. I then couldn't remove it even with car unlocked for a while. I had to pull the release cable for the charger but now it wont lock in. It does go all the way in but doesn't click shut and just shows the red light. I've been trying for a while now. Does anybody know how to fix this or does it need to go to the garage?
Your dealer should have shown you how to charge your car. I declined their offer because I had been driving a PHEV for 4 years.
Go back and get them to show you how to charge the car.
Driving "Hirundo Rustica" since 15th Mar 2019. Lovely Jubbly :D :D
S19B_* Maps : whatever is current.


Billy Bunter
Posts: 421
Joined: Wed Sep 12, 2018 7:27 am
Location: The Netherlands

Re: Cant insert charging cable

Post by Billy Bunter » Wed Nov 20, 2019 6:04 pm

might need some physical reset of the emergency release cable ?

As above. Get them to show you the sequence and don’t force anything.
SE, Firenze Red, Black Pack & Black 20” wheels, Air Suspention, HUD, ACC, DAB+


ChrisMc
Posts: 967
Joined: Mon Jul 16, 2018 7:51 pm
Location: North West

Re: Cant insert charging cable

Post by ChrisMc » Wed Nov 20, 2019 6:16 pm

Have you tried unlocking fully, locking again fully, double lock, then unlock etc, like re-booting a computer, just a thought.
MY20 - I Pace HSE EV400 in Black with full black pack, Mars Red Windsor leather sports seats, gloss black 20” wheels etc etc
InControlTouch Pro: S18D Updated 31.07.19 Updated 20.09.19 & 21.10.19 to S19B Telematics: Was 14.2 Now 16.2?? - H228


thurlow39
Posts: 5
Joined: Wed Nov 20, 2019 5:08 pm
Location: Northampton, England

Re: Cant insert charging cable

Post by thurlow39 » Wed Nov 20, 2019 7:05 pm

Thanks for your replies. There is now a charging system error on the dashboard so I’ll call the Jaguar garage in the morning. Hopefully nothing too serious.


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NightFox
Posts: 468
Joined: Mon Apr 15, 2019 7:36 pm
Location: Shropshire, UK

Re: Cant insert charging cable

Post by NightFox » Thu Nov 21, 2019 9:25 am

Only related to you not being able to release the cable, but are you aware that you have to unlock (with the remote) three times to release the cable, as per the sticker on the inside of the flap?


Bart
Posts: 285
Joined: Tue May 22, 2018 7:25 pm
Location: the Netherlands

Re: Cant insert charging cable

Post by Bart » Thu Nov 21, 2019 10:34 am

NightFox wrote:
Thu Nov 21, 2019 9:25 am
Only related to you not being able to release the cable, but are you aware that you have to unlock (with the remote) three times to release the cable, as per the sticker on the inside of the flap?
In my 33.000 km drive, I never-ever had to press three times to release the cable. One time was always sufficient..
Corris Grey, Black Exterior Pack, 20" 5-split spoke 5070, Air-suspension, HUD, DAB+,
Heated Windscreen, Heated Steering Wheel
--
In control (OTA): S19B_19.40.4-436082
Ordered 04-2018, Delivered 12-2018


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NightFox
Posts: 468
Joined: Mon Apr 15, 2019 7:36 pm
Location: Shropshire, UK

Re: Cant insert charging cable

Post by NightFox » Thu Nov 21, 2019 10:59 am

Bart wrote:
Thu Nov 21, 2019 10:34 am
NightFox wrote:
Thu Nov 21, 2019 9:25 am
Only related to you not being able to release the cable, but are you aware that you have to unlock (with the remote) three times to release the cable, as per the sticker on the inside of the flap?
In my 33.000 km drive, I never-ever had to press three times to release the cable. One time was always sufficient..
Is that from with the car locked or unlocked? If I have the car locked, there's a definite 'click' from the charging port on the third press, and my cable won't release before that.

For me, with the remote it's:

1st press: unlocks driver's door
2nd press: unlocks all doors
3rd press: unlocks charging cable


aquiss
Posts: 76
Joined: Sun Jul 21, 2019 3:36 pm
Location: Shropshire, United Kingdom

Re: Cant insert charging cable

Post by aquiss » Thu Nov 21, 2019 11:26 am

NightFox wrote:
Thu Nov 21, 2019 10:59 am
1st press: unlocks driver's door
2nd press: unlocks all doors
3rd press: unlocks charging cable
For me it's

1st press: unlocks all doors
2nd press: unlocks charging cable


Unless it's a feature, I don't have it set to only unlock drivers door.


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