Route planner app not working?

Faults and Technical chat for the Jaguar I-Pace
wh05apk
Posts: 110
Joined: Sat Apr 13, 2019 4:38 pm
Location: United Kingdom

Route planner app not working?

Post by wh05apk » Thu Oct 10, 2019 8:23 am

For the last week or so the Route route planner app doesn't seem to be working, when I input any address or postcode, it just states nothing found.

Anyone else finding this?

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NightFox
Posts: 500
Joined: Mon Apr 15, 2019 7:36 pm
Location: Shropshire, UK

Re: Route planner app not working?

Post by NightFox » Thu Oct 10, 2019 9:26 am

Are you on iOS or Android?

The iOS app won't even open at all for for me now since iOS 13 was released the other week (which is odd, as it still worked fine for me during all the iOS 13 betas). Things still seem to be working OK on the desktop version, but I prefer the app is at allows me to exactly place pins by tapping rather than limit me to road names or postcodes.

******
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Location: UK

Re: Route planner app not working?

Post by ****** » Thu Oct 10, 2019 10:03 am

NightFox wrote:
Thu Oct 10, 2019 9:26 am
Are you on iOS or Android?

The iOS app won't even open at all for for me now since iOS 13 was released the other week (which is odd, as it still worked fine for me during all the iOS 13 betas). Things still seem to be working OK on the desktop version, but I prefer the app is at allows me to exactly place pins by tapping rather than limit me to road names or postcodes.
I’m on iOS 13 and just double checked and the route planner app is running fine for me. Maybe try uninstalling and reinstalling.

ChrisMc
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Re: Route planner app not working?

Post by ChrisMc » Thu Oct 10, 2019 11:45 am

The app is working fine on mine, Android.
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shadwellal
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Re: Route planner app not working?

Post by shadwellal » Thu Oct 10, 2019 1:34 pm

Was working well until my phone updated to Android 10 last week but now won't run.
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wh05apk
Posts: 110
Joined: Sat Apr 13, 2019 4:38 pm
Location: United Kingdom

Re: Route planner app not working?

Post by wh05apk » Thu Oct 10, 2019 2:42 pm

Android, but thinking about it, it probably has not worked since android 10.

Hopefully jaguar will update the app, I won't hold my breath....

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ANBO
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Joined: Fri Mar 27, 2020 7:50 pm
Location: Switzerland

Re: Route planner app not working?

Post by ANBO » Fri Apr 24, 2020 9:03 pm

Still same issue, as I suppose you have recognized.

Iphone IOS 13.3 still works or again and web version works as well.

Made another attempt with jaguar to have them address the issue with android 10.

swing
Posts: 12
Joined: Mon Apr 22, 2019 4:31 pm
Location: UK

Re: Route planner app not working?

Post by swing » Sat Apr 25, 2020 8:11 am

On Android it is definitely linked to Android 10, as it stopped working for me the day I upgraded.

EvidentEVU
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Location: Sweden

Re: Route planner app not working?

Post by EvidentEVU » Tue Apr 28, 2020 4:59 pm

Have tried to contact the developer by emailing the address stated for the app in Google play store.
Got response that the address does not exist on the servers...

Is there a developer contact for the iOS version we can try...?

Oh yes, Android 10 is the issue for the Android app. Even says that it is incompatible when installing.

swing
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Joined: Mon Apr 22, 2019 4:31 pm
Location: UK

Re: Route planner app not working?

Post by swing » Sat May 02, 2020 1:22 pm

Happy to report the 24 April update (which has just arrived on my phone) includes Android 10 support, and the app now works again (for me)

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