Car completely dead...

Faults and Technical chat for the Jaguar I-Pace
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UBR
Posts: 23
Joined: Tue Aug 21, 2018 8:25 pm
Location: Belfast

Car completely dead...

Post by UBR » Sun Feb 10, 2019 3:28 pm

Got back to my lovely new car today after a walk and it is completely dead. Start button gently pulses in colour and the brake pedal vibrates, but it doesn’t start. None of the screens are coming on and I had to use the emergency pull cord to release the charge cable.

Jaguar have dispatched a local recovery company (I’m in NI and they don’t have any specialist techs here).

I’m concerned that the recovery agent won’t know how to operate the transmission park release mechanism before trying to tow the car - does anyone here know how it operates (manual states it is covered in a separate publication).

Thanks
Caesium Blue HSE


stever
Posts: 1
Joined: Sun Feb 10, 2019 6:19 pm
Location: Northern California, USA

Re: Car completely dead...

Post by stever » Sun Feb 10, 2019 7:14 pm

Park release to neutral is via a cable in the front of the bonnet (after you remove the 2 screws holding the plastic cover). It has a plastic lever. My car was towed last month and we did not have that info so ugly bouncing off the flatbed ensued.
Jump starting the battery supposedly allows regular shifting into neutral and even brief driving if enough charge.
Saw elsewhere in forum the pics for emergency bonnet release cable at top of passenger kick panel (unscrew cap first)
Steve


UBR
Posts: 23
Joined: Tue Aug 21, 2018 8:25 pm
Location: Belfast

Re: Car completely dead...

Post by UBR » Sun Feb 10, 2019 11:50 pm

Thanks Steve - we got that released, but not the handbrake. At least that allowed it to be pulled onto the flatbed with skids on the rear wheels, avoiding any dragging or bouncing.
Caesium Blue HSE


Baikar
Posts: 292
Joined: Sun Jun 17, 2018 7:49 am
Location: Uk

Re: Car completely dead...

Post by Baikar » Mon Feb 11, 2019 5:21 am

There is a procedure for releasing the handbrake. You have to remove the rear wheels. Then remove the park brake actuator from both rear callipers. After that the brake has to be manually unwound to release. Sounds like a lovely job on a dark, wet night at the roadside!


odogan
Posts: 31
Joined: Sun Dec 16, 2018 9:38 pm
Location: Netherlands

Re: Car completely dead...

Post by odogan » Mon Feb 11, 2019 3:57 pm

I know that in NL they are towing by completely lifting the car as shown in the second picture https://goo.gl/images/hRC269
The Netherlands
I-Pace SE, Corris Grey, Panoramic roof, 20” wheels, Adaptive Dynamics with Air Suspension, Black Ext. Pack, HUD


DougTheMac
Posts: 297
Joined: Mon Sep 17, 2018 7:50 pm
Location: Suffolk UK

Re: Car completely dead...

Post by DougTheMac » Mon Feb 11, 2019 4:10 pm

UBR wrote:
Sun Feb 10, 2019 3:28 pm
Got back to my lovely new car today after a walk and it is completely dead. Start button gently pulses in colour and the brake pedal vibrates, but it doesn’t start. None of the screens are coming on and I had to use the emergency pull cord to release the charge cable.
UBR, any more background on the lead up to this or the possible cause? It sounds like you were charging - so presumably the main (propulsion) battery was lowish. But I’d guess that your problem was that the aux battery was completely dead. Any warnings or strange behaviour beforehand? How long between it being apparently all ok and being dead?

Hope it all gets fixed pronto and that it’s a one-off.
HSE Silicon Silver Pano Air+AD Oyster since 1Mar19
S18D_18.47.5-269316 & 14.2


UBR
Posts: 23
Joined: Tue Aug 21, 2018 8:25 pm
Location: Belfast

Re: Car completely dead...

Post by UBR » Mon Feb 11, 2019 4:17 pm

Doug,

The high voltage battery was at 67%. I only got the car 4 days before, so it was my first attempt at public charging. The car didn’t receive any charge as the charger couldn’t establish communications with the car. At the time I just left it’s went for my walk (as I didn’t really need the charge), but with hindsight that was probably the first indication of a problem.

The recovery agent measured 12.4v & 12.8v on the 12v batteries (apparently there are 2 of them) under the plastic cover in the froot.

The dealer hasn’t yet established what’s wrong yet, but I’m guessing it’s more an electronics issue than a power supply or battery issue.
Caesium Blue HSE


GreyIpace
Posts: 7
Joined: Wed Feb 06, 2019 4:18 pm
Location: Scotland

Re: Car completely dead...

Post by GreyIpace » Thu Feb 14, 2019 6:13 pm

Same situation for me. Happened 4th Feb, 80% charge, 12v battery tested at 12.4v. No evident power. Neither JLR Tech or AA guy could get handbrake off so Independent recovery agent used skids/dollies to get the car onto the recovery bed.
Dealer say the have identified problem, ordered part - a battery module - fitted it but have been having problems downloading software to car.
Been trying software download for the last couple of days, called a couple of hours ago to say it's not going to be ready today.
Luckily for me the car was on my drive. I'd done four journeys that day, total of 25 miles.


UBR
Posts: 23
Joined: Tue Aug 21, 2018 8:25 pm
Location: Belfast

Re: Car completely dead...

Post by UBR » Thu Feb 14, 2019 8:04 pm

Sorry to hear that GreyIpace.

My dealer has had the car for 4 days now and hasn’t made much progress. They think it is a control module and/or 12v battery issue, but no conclusions yet.

In case this is the start of a growing trend...would you mind PM’ing me what dealer you are at? May be worth asking them to talk & share....
Caesium Blue HSE


UBR
Posts: 23
Joined: Tue Aug 21, 2018 8:25 pm
Location: Belfast

Re: Car completely dead...

Post by UBR » Wed Feb 27, 2019 11:09 pm

Finally got my car back yesterday and it seems to be running fine. 🤞

Not really clear yet on what the issue was. Seems like they exhausted the JLR checklists and then eventually just did a hard reset on the battery control module and performed some updates. Time will tell if that has addressed the actual root cause or just setting me up for a repeat...

Frustratingly my telematics is still not up to 15.2, so it will be going back soon to finish the job. I’ll try and get a detailed list of what module updates were performed (and to what version) to post here.
Caesium Blue HSE


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